The XP2i digital test gauge from Crystal Pressure – a division of Ametek Test & Calibration Instruments is an extremely useful tool. It is ultra-rugged, intrinsically safe and has an accuracy level of 0.1% of reading, 0.02% of full scale (-S2) or 0.05% of full scale (-S5). It is the perfect tool for measuring and recording (with the optional DataloggerXP software upgrade) pressure in the field or in the lab. The XP2i is available in pressure ranges from 15psi up to 15,000psi and is fully temperature compensated from -10°C to 50°C. Below is a discussion of different error readings and issues the XP2i may experience along with their possible meaning or solutions. The items mentioned below are only a guide line and although they can be a useful tool to determine why your XP2i may not be functioning properly, the only way to be positive is to have it assessed by the manufacturer who would also be responsible to determine if an XP2i is repairable under warranty, or has failed due to misuse.
There are a number of different reasons your XP2i may not be responding or acting the way you expect it to. One of the easiest ways to keep you gauge running well is to make sure you update the firmware in your gauge by downloading the FREE ConfigXP software available at: www.ametekcalibration.com. Having the latest version of ConfigXP will ensure that your gauge is running at peak performance and should always be your first step in trouble shooting the gauge. Flashing numbers may sometimes indicate that the firmware needs to be updated or the most common reason; a broken crystal. The crystal is a small chip which regulates the timing and synchronicity of your XP2i. It this is broken it will need to be replaced at Crystal and is relatively inexpensive in terms of an XP2i repair. Sometimes you gauge cannot communicate with ConfigXP. The main reason for this is that it may be in the DataloggerXP mode and must be returned to the standard mode before it can communicate with the ConfixXP program. If you still cannot communicate then it may be an issue with the communication ribbon or board. Sometimes gauges display “HI” when zeroed. In this case you must again connect to ConfigXP and look at the zero PSI box. If this box reads anything other than the factory setting of 200PSI then you must reset it and update the gauge. The gauge should now zero.
The XP2i uses a bright LCD display. If you display is dim or only partially visible or if there is a crack in the screen chances are you may need to have the LCD screen replace.
Although P2i’s have varying over pressure ranges from 6.5 for 15PSI range to 1.3 for 15,000PSI ranges, they can still be over pressured. If you have an XP2i that is displaying an Error 5/6 then chances are you have a bad sensor, likely caused by being over pressured. If you gauge is drifting this can also be an indication of a sensor issue. An easy way to trouble shoot this it to have a look inside the stem. If you have a gauge that has had the same fitting attached for a long time, then debris may have collected inside the stem and over time this debris can block your test medium when testing pressure to the sensor. If it is not clogged then it may have a damaged sensor.
If you have an XP2i displaying an Error 1 or 2 it is likely storing too much data or too much information. You need to connect your gauge to XP2i update or DataloggerXP and download your data. If the problem persists then you likely have a memory issue which would need to be restored at Crystal.
If your gauge won’t turn on or off; or has no power then it may have a keypad issue or corrosion on the board, both of which would need to be assessed at Crystal and repaired if requested.
The best tools you have for diagnosis and repair are the free software downloads from the Ametek-Crystal website. Please do not open up any gauges as this may further damage your gauge and could also void the warranty and intrinsic safety. The best way to be certain of the issue your gauge has it to return it to Cameron Instruments (Your authorized Crystal distributor in Canada) who will coordinate having your unit returned to the manufacturer for evaluation. If your gauge is under warranty, then this return will cost you only time. If it is something that must be repaired then Crystal will assess this and Cameron Instruments will notify you of any costs prior to proceeding. As with any instrument, ensuring you are using it properly and keeping it clean and stored properly will maximize its life span.
Good day I have a problem with my crystal xp2i the screen shows me “Error 6” I can program the sensor and also records data but the error message remains fixed on the screen and does not leave me lecturar data.
Thank you for your question. You should probably have this gauge sent to the manufacturer for assessment. Please contact whom ever you purchased it from and they should be able to direct you to the correct party. If you are in Canada, we would be happy to look at the gauge for you.
Best Regards,
Sonja
My gauge was used to test tools,suddenly the gauge cannot function like cannot turn off and click the other botton still cannot change and all function on the gauge not working. Please give me some advise if it can going back like previus.
I already take out the battry,then gauge turn off. When i put in the battry,gauge was on automaticly with the botton function not working.
Hello. I’m sorry to hear you are having a hard time with your gauge. I would suggest sending it back to the manufacturer for evaluation. If you are in Canada, we can take care of that process for you. If you are outside of Canada, please contact the manufacturer directly and they can assist you. If you have any further questions, please send us an email: service@cameroninstruments.com
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Gauge won’t switch to PSI units. Will only say “user” in units spot
Thank you for your comment. Please give us a call to trouble shoot your gauge; 1.888.863.8010.
we are having problem with our xp2i digital pressure gauge
it shows err 5, can anyone help us how to solve this problem
regards
d s reddy
Hello Reddy. Thank you for your comment. If you are in Canada please give us a call at 1.888.863.8010 to trouble shoot your gauge. If not, please contact the manufacturer directly at:
Crystal Engineering
708 Fiero Lane, Suite 9
San Luis Obispo, California 93401, USA
Phone: +1 (800) 444 1850
E-mail: crystal@ametek.com
How can I return to XP2I CRYSTAL from DataloggerXP mode to standard mode?After installing this DataloggerXP software, I can not go back to normal and I can not turn off the pressure gauge. I ask for advice. thank you in advance.
Thank you for your comment. When you connect the gauge and open the dataloggerXP software there will be a button that says “switch mode” once you hit this button the gauge will change back to standard mode and you will not be able to log data until you switch it back over. For more information please also follow this link to the XP2i Manual: https://www.ametekcalibration.com/-/media/ametekcalibration/download_links/pressure/xp2i/digital-pressure-gauge-xp2i-manual-us.pdf
Have just received one of these gauges, updated firmware, now it is flashing with all on the screen, will not turn off or do anything?? Is there a sequence of buttons to get it to reset?
Also, where do I get the authorization code? I see nothing in the box. Tried serial number, no go….?
Hello Grant, Thank you for leaving your comment. It sounds like you are looking for the Datalogging Authorization key. This needs to be purchased and if it was should have been sent to you with your gauge or in an email if you already owned the gauge. I would suggest contacting the manufacturer to further trouble shoot your gauge. We are the Canadian distributor for the XP2i. If you are in Canada you can give us a call directly 1.888.863.8010. If not you can contact the manufacturer directly:
Crystal Engineering
708 Fiero Lane, Suite 9
San Luis Obispo, California 93401
USA
Phone: +1 (800) 444 1850
E-mail: crystal@ametek.com
I am unable to connect my xp2i to dataloggerXP or ConfigXP. No error code is shown.
“Could not open serial port or the unit was not responding. Ensure no other application is using the serial port and the gauge is on, then try again.” is the message I get from the software.
Have also tried with a new cable and different computers. Please advise.
Good morning Vin, Thank you for leaving a comment. Please contact the manufacturer to find a solution to your connection issue:
Crystal Engineering
708 Fiero Lane, Suite 9
San Luis Obispo, California 93401 USA
Phone: +1 (800) 444 1850
E-mail: crystal@ametek.com
The dattaloggerxp software keeps giving me a “Not Responding” issue on my computer. I do a download, then hit save. The program says its saved but it then says “Not Responding” and closes out. I reopen the program and the data on the gauge is cleared.
Hello Scott,
Thank you for your comment. Have you tried updating the firmware in your gauge? Also having the most current software downloaded may solve the issue. Please find links below to download these softwares for free.
Crystal Control: https://www.ametekcalibration.com/products/software/configuration-software/configxp-configuration-software
DataloggerXP Software: https://www.ametekcalibration.com/products/software/logging-software/dataloggerxp-data-logging-software
Have just received XP2i gauge, authorized the gage successfully and then updated firmware, now it is flashing with all on the screen, will not turn off or do anything?? Is there a sequence of buttons to get it to reset?
Is there any solution other than contact the manufacturer? I am in Iraq and It is not easy to send it back to the manufacturer.
Hello Yaseen,
Thank you for your comment. Please follow this link to manufacturers website where you can download the instruction manual: https://www.ametekcalibration.com/products/pressure/digital-pressure-gauges/xp2i-digital-pressure-gauge
You can also contact the manufacturer directly for further questions:
USA – California
Crystal Engineering
708 Fiero Lane, Suite 9
San Luis Obispo, California 93401
USA
Phone: +1 (800) 444 1850
E-mail: crystal@ametek.com
Best Regards,
Cameron Instruments Team
GOOD AFTERNOON, I HAVE PRESSURE DIGITAL GAUGE, MODEL XP2I, BUT INEED TO AUTHORIZE THE GAUGE ON DATALOGGER BUT IDONT KNOW THE PROCESS TO, HELP ME PLEASE
Hello Omar,
Please contact your local distributor for further information. If you are in Canada, you can email info@cameroninstruments.com
If you are not in Canada, you can contact the manufacturer who will either direct you to the correct person, or handle your request directly. They can be reached at:
USA – California
Crystal Engineering
708 Fiero Lane, Suite 9
San Luis Obispo, California 93401
USA
Phone: +1 (800) 444 1850
E-mail: crystal@ametek.com
You will need to supply your gauge serial number for them to retrieve the corresponding DataloggerXP Key.
All the best!
We received a new XP2i and it will not power on. Can you please advice
Hi,
Thanks for very useful information, I just got XP2i gauge, and when connected to software, the serial number of the gauges only showing 000000. What could be went wrong?
Thanks
Hello Mike,
Thank you for leaving a message. We are the Canadian distributor for Ametek XP2i gauges and can help you out if you are in Canada. If you are outside of Canada please contact the manufacturer directly, or the person whom you purchased the gauge from for further advise. Ametek-Crystal can be contacted at the following location:
USA – California
Crystal Engineering
708 Fiero Lane, Suite 9
San Luis Obispo, California 93401
USA
Phone: +1 (800) 444 1850
E-mail: crystal@ametek.com
Hello Asfan,
Thank you for leaving a message. I would recommend contacting the manufacturer or the company you purchased the gauge from for further technical assistance. You can contact the manufacturer directly:
USA – California
Crystal Engineering
708 Fiero Lane, Suite 9
San Luis Obispo, California 93401
USA
Phone: +1 (800) 444 1850
E-mail: crystal@ametek.com
Best Regards,
Cameron Instruments Inc.
Hello, in from latino América so my english its not very good, i hace a xp2i and the display its freeze, I really need to know how to unlock the display, thank you
Hello Carlos. Thank you for your inquiry. We are the Canadian distributor for the XP2i gauges. Please follow this link to their South American distributor: https://www.ametekcalibration.com/contact/international-distributors
Or Contact the manufacturer directly to trouble shoot your gauge.
Best Regards.
We have replaced recommended batteries in one of the Crystal Xp2i gauges but it still displays batt alarm. How do I reset it?. Your advice is greatly appreciated.
Hello Jalalu,
Thank you for your comment. Please send an email to our service department who will be able to trouble shoot the error with you: service@cameroninstruments.com, or you can call them at 1.888.863.8010.
Best Regards,
Cameron Instruments Inc.
Good day. Our gauge display AUTH. What does it mean and how come it display this error?
Please advise. Thank you
Hello Roniel,
Thank you for your question, I believe it is asking for the DataloggerXP Authorization code. Please check your manual and contact the distributor whom you purchased this gauge from. They may be able to help you out. Alternatively you can contact the Manufacturer directly with your trouble shooting questions:
USA – California
Crystal Engineering
708 Fiero Lane, Suite 9
San Luis Obispo, California 93401
USA
Phone: +1 (800) 444 1850
E-mail: crystal@ametek.com